On 08/04/20 we delivered:
Improved Customer Support – Chat or email interface to directly engage with customer support if you have questions or want to report a problem.
Customer Support will keep you up to date with email updates as we resolve potential issues or questions
Various bug fixes and other issues were also resolved.
For more information please visit the following resources:
ShipMagic Blog: www.shipmagic.com/blog-1
ShipMagic FAQ: shipmagic.zendesk.com/hc/en-us/sections/360009010054-FAQ