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  1. ShipMagic Support Center
  2. FAQ

FAQ

Commonly asked questions about using the ShipMagic service

  • Can I Share ShipMagic with Friends and Family?
  • How do I get ShipMagic for our company?
  • What is ShipMagic? How can I use it?
  • Where can I drop off my package for USPS, UPS or FedEx?
  • What do I do if I never received my shipping label?
  • If I schedule a pickup, when will they pick up my package?
  • Why does ShipMagic say my address says can't be validated or is an invalid address
  • Will I be able to connect a cloud computer to my protected network?
  • How can I schedule a FedEx pickup of my package?
  • How can I schedule UPS pickup after I have printed my drop-off label?
  • What does "I'm Flexible" mean?
  • How do I guess the weight of my package with the sample pictures?
  • What is Carrier packaging?
  • What does "I'm Flexible" mean on the first page (delivery dates)?
  • What do I do if my package weighs less than 1 pound?
  • What are my pickup options for the USPS?
  • Does the IRS have street addresses I can use for FedEx and UPS?
  • Why is my label printing incorrectly? I am having trouble with label printing.
  • Why can't I use ShipMagic right now?
  • Why is my email not working or getting an error?
  • Where is my package? How do I track it?
  • Why didn't I receive my shipping label?
  • How do I get a refund?
  • Where do I drop off my package when I am in the office?
  • What do I do if I don't see my office location?
  • Can I ship a package from my home?
  • When will my selected carrier pickup the package?
  • What are the holiday schedules of the shipping carriers?
  • What does "pickup" mean?
  • What credit cards does ShipMagic accept?
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